Refund policy

1. Return Conditions

Before returning any item, please contact our customer service team first at mygiftprintsllc@gmail.com to receive approval and return instructions. Returns sent without prior authorization will not be accepted.

• The following items cannot be returned or exchanged: bodysuits, lingerie, swimwear, and underwear.
• Returned items must be unused, unworn, and in their original packaging. We do not accept items that have been worn, washed, damaged, or altered in any way.
• Items marked as non-returnable, and gift items, cannot be returned.
• Customers are responsible for the cost of return shipping.
• Please verify your return package before shipping it back — we are not responsible for items lost during return transit, so we recommend using a trackable shipping method.

2. Refund Notes

• Refunds are processed once we receive your returned item and it passes quality inspection.
• If the returned item is used, damaged, missing parts, or was damaged due to improper return packaging, your refund may be reduced to reflect the item's reduced value.
• Missing an item from your order, or a package marked "delivered" that you never received? Contact us at mygiftprintsllc@gmail.com with your order number and we'll help resolve it.
• Please keep proof of postage for your return shipment — this may be required to process your refund.

3. Refund Timeline

• Once approved, refunds are issued to your original payment method.
• Depending on your bank or card provider, refunds can take 5–14 business days (and in some cases up to 30 days) to appear in your account.
• The original shipping fee is non-refundable.

4. How to Request a Return

Email us at mygiftprintsllc@gmail.com with your order number and the reason for your return. Our team will review your request and provide next steps and a return address if approved.